Application Support Engineer

Full Time
Posted 7 months ago

Job Description

  • Good knowledge of the .NET 3.5/4.0 Framework, including Visual Studio, C#, JavaScript, ASP.NET MVC.
  • Knowledge of web/windows-based applications based on Microsoft technologies
  • Strong Microsoft SQL Server and T-SQL experience including SQL Server 2012
  • Should gain complete knowledge of the product(s) being supported
  • Should familiarize self with the client(s) for whom support is being delivered and their modus operandi
  • Should acquire complete understanding of response times, committed support duration per month and other the terms of the support contract, and adheres to them
  • Should confirm support requirements by reviewing requirements received from client.
  • Should analyse the support issue, identify the issue & find the best possible solution. Also try and identify the cause of the issue and resolve it .
  • Formulates and estimates the effort and time.
  • Should confirm issue resolution by conducting tests; modifying program sequence and/or codes.
  • Should have strong verbal and written English communication skills
  • Should perform any change request for the customer after proper impact analysis on existing functionality.
  • Should work on the development changes locally, get the changes on UAT environment & get it confirmed on mail by the client, before roll out on live environment.
  • Also need to check with the reporting manager for Change request /New development based on the estimates and take a sign off from the customer before starting the development work if estimates are high.
  • Should be open to learn new tools & technologies/ adapt & grow as per the client’s changing scenarios.
  • Knowledge on Active directories / FTP configuration /Server configurations /AWS /Azure configurations would be added advantage.
  • Should be willing to work as per UK client timings (9:30-6:30 normally & 10:30-7:30 during day light saving )

BSc (Computer Science / IT) / BCA / BE
Minimum 0-2 year experience on VB.Net / and SQL Server & MVC
Should be ready to work on Application Support for existing products as well as be ready to take on development as per client request.

Job Type: Full-time

Job Features

Job CategorySoftware

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